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STEGH Releases First Patient Experience Report
  by Nancy Lawrence  
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St. Thomas Elgin General Hospital (STEGH) is committed to delivering an excellent patient care experience - every time. In August 2013, STEGH strengthened this commitment with the recruitment of a dedicated resource to advance the Patient Experience Strategy.

In October, 2013 STEGH opened its Patient Experience Office and launched a number of initiatives to elevate the patient experience. Relying on best practices, a commitment to reinvigorating compassionate care, and promoting patient, family and community engagement, the Patient Experience Strategy guides this important work.

"We are pleased to release to the community our first Patient Experience Office Annual Report which highlights our achievements over the past year and identifies some key next steps to continue to advance this work," says Nancy Lawrence, Executive Office and Patient Experience Office Coordinator.

"One of the most significant achievements is the formation of our Patient Experience Council. We have successfully recruited seven volunteers from our community to join six staff members on this Council, and I'm excited about the potential it has to influence and empower others to design and deliver patient and family centred care at STEGH," adds Lawrence.

Andrea Fordham, a Rodney resident, is the Co-Chair of the Patient Experience Council.

"I have always been an active volunteer in my community while raising my children. When my youngest child suffered a traumatic brain injury in 2007, I became his biggest advocate and through our journey, became an advocate for patient and family centred care. This led me to the STEGH Patient Experience Council," explains Fordham.

"This is critically important work to help us achieve our vision and to move away from doing "to" and "for" patients to doing "with" patients," says Paul Collins, President and CEO. "I know from listening to and reviewing the comments we receive each week that patient and family feedback is invaluable to us and an essential component of our quality improvement initiatives."

The Annual Report is posted on STEGH's website http://www.stegh.on.ca/patient-experience.

Patients and Medical Students Partner to Advance Patient Experience during Discovery Week Activities

St. Thomas Elgin General Hospital (STEGH) is once again participating in Discovery Week, a unique learning experience which will see 170 first year medical students from Western University's Schulich School of Medicine & Dentistry spread out to communities throughout Southwestern Ontario to interact with health care professionals and their patients. STEGH will be hosting 11 first year medical students during the week of June 2-6. Students will be participating in various medical rotations at the hospital and throughout the community.

New to this year's STEGH Discovery Week activities is the involvement of these medical students in a patient storytelling initiative that will help advance patient and family centred care principles and behaviours and ultimately impact the patient experience.

"These medical students will each spend two hours sitting and interviewing a patient to better understand how patient centred care looks and feels to our patients," says Dr. Whitmore, Vice President and Chief of Staff. "A series of questions to help guide the interview have been developed so that these medical students can further explore the dimensions of patient and family centred care and how that looks and feels to our patients."

The patient interviews will be conducted on Tuesday, June 3. This will be the first time that the Patient Experience Office, which opened at STEGH in October 2013, will partner with medical students and STEGH staff and physicians during Discovery Week.

"We are pleased to be able to share this wonderful learning opportunity with these medical students so early in their academic careers. The ability to listen to and learn from our patients and families is essential to advancing patient and family centred care," says Patient Experience Office Coordinator, Nancy Lawrence.


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