Friday, March 27, 2015  Proportional Viewing Options. 800 1024 1280 1440 1680 1920 Currently Viewing - 1024 ! Port Stanley Weather
News Regional National Events Weather Community Directory Sports Real Estate Classifieds Photos Video Contact Us
BRENDA JOHNSTON RE/MAX Sales Rubyeyes Kraftwerks Mickeys Boathouse Weekly Specials Elgin Chrysler Dodge Jeep click here to viewThe Port Stanley Festival Theatre 2013 Playbill
News / News
More News   -  1 2 3 4 5 6 7 8 9 10 11 12 13 14 More News, 344 available.
STEGH Releases First Patient Experience Report
  by Nancy Lawrence  
 Open House at Elgin St Thomas Public Health
 CanFest Fireworks Special Event Parking
 FREE Nicotine Patches for Eligible Smokers
 Grants for Harbour Fest and JAMJAM Music Festival
 Blue Water Art Oath
 Jeff Yurek Wins But PCs Lose
 Leos Lend a Hand
 PCs Caught Misdirecting Voters to Wrong Polls
 Breaking the Rules
 Commemorating the Olga Disaster
 Yarn Bombing Port Stanley Style
 Port Stanley Optimist Bike Rodeo
 Federal Inmate Wanted
 Body Discovered Along Port Stanley Lake Erie Shore
 Provincial Conservative Candidate Jeff Yurek
 Carolinian Canada Conservation Hero Awards
 Malahide Man in Critical Condition
 STEGH Releases First Patient Experience Report 
 The Canada South Coast Birding Trail
 Search for Possible Missing Person
 PSVA Assuming Some of Council Responsibilities
 Port Stanley Lioness Club Walk for Guide Dogs
 Unique Land, Sea and Air view of WWII for Students
 Strawberry Fields Kite Festival
 Council Stands Firm on 16 Feet

St. Thomas Elgin General Hospital (STEGH) is committed to delivering an excellent patient care experience - every time. In August 2013, STEGH strengthened this commitment with the recruitment of a dedicated resource to advance the Patient Experience Strategy.

In October, 2013 STEGH opened its Patient Experience Office and launched a number of initiatives to elevate the patient experience. Relying on best practices, a commitment to reinvigorating compassionate care, and promoting patient, family and community engagement, the Patient Experience Strategy guides this important work.

"We are pleased to release to the community our first Patient Experience Office Annual Report which highlights our achievements over the past year and identifies some key next steps to continue to advance this work," says Nancy Lawrence, Executive Office and Patient Experience Office Coordinator.

"One of the most significant achievements is the formation of our Patient Experience Council. We have successfully recruited seven volunteers from our community to join six staff members on this Council, and I'm excited about the potential it has to influence and empower others to design and deliver patient and family centred care at STEGH," adds Lawrence.

Andrea Fordham, a Rodney resident, is the Co-Chair of the Patient Experience Council.

"I have always been an active volunteer in my community while raising my children. When my youngest child suffered a traumatic brain injury in 2007, I became his biggest advocate and through our journey, became an advocate for patient and family centred care. This led me to the STEGH Patient Experience Council," explains Fordham.

"This is critically important work to help us achieve our vision and to move away from doing "to" and "for" patients to doing "with" patients," says Paul Collins, President and CEO. "I know from listening to and reviewing the comments we receive each week that patient and family feedback is invaluable to us and an essential component of our quality improvement initiatives."

The Annual Report is posted on STEGH's website

Patients and Medical Students Partner to Advance Patient Experience during Discovery Week Activities

St. Thomas Elgin General Hospital (STEGH) is once again participating in Discovery Week, a unique learning experience which will see 170 first year medical students from Western University's Schulich School of Medicine & Dentistry spread out to communities throughout Southwestern Ontario to interact with health care professionals and their patients. STEGH will be hosting 11 first year medical students during the week of June 2-6. Students will be participating in various medical rotations at the hospital and throughout the community.

New to this year's STEGH Discovery Week activities is the involvement of these medical students in a patient storytelling initiative that will help advance patient and family centred care principles and behaviours and ultimately impact the patient experience.

"These medical students will each spend two hours sitting and interviewing a patient to better understand how patient centred care looks and feels to our patients," says Dr. Whitmore, Vice President and Chief of Staff. "A series of questions to help guide the interview have been developed so that these medical students can further explore the dimensions of patient and family centred care and how that looks and feels to our patients."

The patient interviews will be conducted on Tuesday, June 3. This will be the first time that the Patient Experience Office, which opened at STEGH in October 2013, will partner with medical students and STEGH staff and physicians during Discovery Week.

"We are pleased to be able to share this wonderful learning opportunity with these medical students so early in their academic careers. The ability to listen to and learn from our patients and families is essential to advancing patient and family centred care," says Patient Experience Office Coordinator, Nancy Lawrence.

Friday, March 27, 2015 | Welcome Guest! | Login | Home | Terms of Use | RSS Feeds
World's 1st Proportional Viewing News Web Site. February 5, 2008. Copyright ©
Send mail to with questions or comments about this web site.
Copyright © 2004 - 2015 Port Stanley All Rights Reserved ISSN 1718-8695