St. Thomas Elgin General Hospital (STEGH) is committed to delivering an excellent
patient care experience - every time. In August 2013, STEGH strengthened this commitment
with the recruitment of a dedicated resource to advance the Patient Experience Strategy.
In October, 2013 STEGH opened its Patient Experience Office and launched a number
of initiatives to elevate the patient experience. Relying on best practices, a commitment
to reinvigorating compassionate care, and promoting patient, family and community
engagement, the Patient Experience Strategy guides this important work.
"We are pleased to release to the community our first Patient Experience Office
Annual Report which highlights our achievements over the past year and identifies
some key next steps to continue to advance this work," says Nancy Lawrence, Executive
Office and Patient Experience Office Coordinator.
"One of the most significant achievements is the formation of our Patient Experience
Council. We have successfully recruited seven volunteers from our community to join
six staff members on this Council, and I'm excited about the potential it has to
influence and empower others to design and deliver patient and family centred care
at STEGH," adds Lawrence.
Andrea Fordham, a Rodney resident, is the Co-Chair of the Patient Experience Council.
"I have always been an active volunteer in my community while raising my children.
When my youngest child suffered a traumatic brain injury in 2007, I became his biggest
advocate and through our journey, became an advocate for patient and family centred
care. This led me to the STEGH Patient Experience Council," explains Fordham.
"This is critically important work to help us achieve our vision and to move away
from doing "to" and "for" patients to doing "with" patients," says Paul Collins,
President and CEO. "I know from listening to and reviewing the comments we receive
each week that patient and family feedback is invaluable to us and an essential
component of our quality improvement initiatives."
The Annual Report is posted on STEGH's website
Patients and Medical Students Partner to Advance Patient Experience during Discovery
St. Thomas Elgin General Hospital (STEGH) is once again participating in Discovery
Week, a unique learning experience which will see 170 first year medical students
from Western University's Schulich School of Medicine & Dentistry spread out to
communities throughout Southwestern Ontario to interact with health care professionals
and their patients. STEGH will be hosting 11 first year medical students during
the week of June 2-6. Students will be participating in various medical rotations
at the hospital and throughout the community.
New to this year's STEGH Discovery Week activities is the involvement of these medical
students in a patient storytelling initiative that will help advance patient and
family centred care principles and behaviours and ultimately impact the patient
"These medical students will each spend two hours sitting and interviewing a patient
to better understand how patient centred care looks and feels to our patients,"
says Dr. Whitmore, Vice President and Chief of Staff. "A series of questions to
help guide the interview have been developed so that these medical students can
further explore the dimensions of patient and family centred care and how that looks
and feels to our patients."
The patient interviews will be conducted on Tuesday, June 3. This will be the first
time that the Patient Experience Office, which opened at STEGH in October 2013,
will partner with medical students and STEGH staff and physicians during Discovery
"We are pleased to be able to share this wonderful learning opportunity with these
medical students so early in their academic careers. The ability to listen to and
learn from our patients and families is essential to advancing patient and family
centred care," says Patient Experience Office Coordinator, Nancy Lawrence.