Central Elgin, ON: Elgin County Economic Development is pleased to present
the next installment in the popular Elgin County Conference Series. On March 27
participate in a day long seminar and workshop focusing on customer service.
Essentials of Service Excellence is an interactive workshop designed to help organizations
reach the next level of customer service and create a customer-centric organization.
The workshop will focus on the key role that individuals play in creating positive
service experiences for customers. Topics presented will include: service excellence
essentials, communications excellence, the service process and first impressions.
The workshop will be delivered by the Ontario Tourism Education Corporation and
will be funded in partnership with the Southwest Ontario Tourism Corporation.
"Quality, consistent customer service is of vital importance to a business' success,"
said Alan Smith, General Manager of Economic Development for the County. "This workshop
will provide Elgin County business owners with the tools and techniques they need
to build customer satisfaction and loyalty."
The workshop will take place Wednesday, March 27 from 9 am - 2 pm at the New Sarum
Diner. The cost to attend is $30 with a student rate of $20. A continental breakfast
and a lunch will be provided. For more information visit
www.progressivebynature.com. Seating is limited so please pre-register by
calling 519-631-1460 ext. 168 or email